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Mepsan
Mepsan

Management System

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Mepsan Petrol Cihazları Sanayi ve Ticaret A.Ş.

In 2002, the company took its first step toward quality by initiating efforts to establish the TS EN ISO 9001 Quality Management System.

Management System Policy

AS MEPSAN PETROL CİHAZLARI SANAYİ VE TİCARET A.Ş.;
  • To be innovative, competitive and a leader in our sector through product quality, service and product diversity aligned with customer demands and needs in changing and evolving market conditions,
  • To use resources efficiently and protect the environment,
  • To minimize waste arising from production and our other activities,
  • To reduce the use of natural resources and, wherever possible, favor the consumption of reusable and recyclable materials,
  • To build a team spirit and ensure the training of all personnel,
  • To prevent injuries and occupational illnesses by minimizing hazards and risks with the participation of all our employees,
  • To carry out the necessary activities to raise awareness among our employees and business partners on occupational health and safety, environment and quality,
  • To carry out studies that proactively identify potential risks and opportunities related to occupational health and safety, environment and quality for new products, facilities and processes, and to take measures against the identified risks,
  • To ensure unconditional customer satisfaction and to handle all customer requests and complaints objectively, fairly, attentively, transparently and confidentially,
  • To have established and implemented systems through which our customers can easily submit any suggestion, complaint, request or objection,
  • To adopt a customer-focused approach as our core principle,
  • To make the necessary improvements so that the same dissatisfaction does not recur, and to increase efficiency,
  • To operate the existing Customer Satisfaction, Quality, Environmental Management System, Occupational Health and Safety Management System, ATEX and MID requirements in compliance with the relevant standards, laws and regulations, and to continuously improve them,
  • We adopt and undertake, as our management systems policy, to provide the necessary resources in line with these commitments.

Information Security Management System Policy

The purpose of the Information Security Policy is to protect the confidentiality, integrity and availability of information, to identify the risks threatening information assets, to take measures against those risks and to ensure business continuity. ENSURING INFORMATION SECURITY IS OF VITAL IMPORTANCE TO MEPSAN PETROL CİHAZLARI A.Ş. To this end, Mepsan Petrol Cihazları A.Ş. undertakes to:
  • Provide access to all information assets in line with the need-to-know principle,
  • Carry out awareness activities to strengthen information security awareness,
  • Protect the brand image and reputation,
  • Protect the confidentiality of information belonging to its customers and business partners,
  • Ensure compliance with standards and applicable legal regulations,
  • Continuously improve, develop and review information security.

Information Technologies Service Management Policy

The Management of MEPSAN PETROL CİHAZLARI SANAYİ VE TİCARET A.Ş., together with all employees and units of the Information Technologies Department, in order to ensure the effective management of the services provided to information technology users within MEPSAN PETROL CİHAZLARI SANAYİ VE TİCARET A.Ş. and of the related IT resources through a continuous improvement approach, commits to:
  • Establishing an Information Technology Service Management System that meets the requirements of the ISO/IEC 20000-1 Information Technology Service Management Standard, supporting it with the related policies and procedures, reviewing it and continuously improving it,
  • Ensuring compliance with the Information Security Policy, applicable laws and legal regulations in IT service management, and fulfilling their requirements,
  • Providing the infrastructure and support required to deliver the IT services that operate corporate processes in an uninterrupted and secure manner,
  • Accurately analyzing customer needs and offering high value-added, innovative and feasible solutions, and ensuring that the necessary resource investments are made,
  • Foreseeing potential risks, managing them correctly and steering them in the right direction,
  • Guiding customers with accurate roadmaps for building and developing their corporate business solutions,
  • Delivering the training required to meet customer requirements and to build awareness and understanding,
  • We declare and undertake that we adopt a customer-focused approach as our core principle.

Business Continuity Management System Policy

  • Protect personnel and prioritize life safety above all else
  • Conduct risk assessments of threats and vulnerabilities affecting critical processes, components and assets
  • Identify the processes, components and assets impacted under each risk scenario
  • Increase response speed and apply an effective decision-making process
  • Activate processes and operations as quickly as possible
  • Manage internal and external communication, including communication with the media
  • Continuously improve our business continuity capacity in line with international standards
  • Prepare our business continuity plans taking into account customer expectations, corporate policies and legal obligations
  • Conduct regular drills to guarantee that our plans work in emergency situations
  • Restore the services provided to operational status within defined timeframes in the event of any disruption.
  • Control threats and take the necessary precautions.

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