MEPSAN AFTER SALES SERVICE

Mepsan, always with you…
Mepsan call center is active with its issue tracking tools since 2004. Providing service to its both domestic and foreign customers 7/24, using tracking systems developed by its own engineers for incoming calls.

We’re online and available 7/24, just for you...

Feedback Management System

Feedback Management System

Your feedback is valuable for us!
Our primary aim is to ensure customer satisfaction as MLB Group by providing World-class service along our journey to be the number one in the world. You feedback have utmost importance for us in this direction.
Every information that you shared will be reviewed objectively, customer centered and of course we never forget privacy policy between us and our customers.
We’re aiming to provide quality product, service and support for our customers according to the opinions that our customers expressed in different ways within Customer Satisfaction Management Process.

CUSTOMER COMPLAINT MANAGEMENT

Feedback Recording and Reviewing Process
Sending Feedback
Our customers can reach us in every way they want.
Call Center : 444 67 76 (MPSN)
Fax :90 332 239 07 07
Web : www.mepsan.com.tr
Mail Adress: Mepsan petrol cihazları.3. Organize Sanayi Bölgesi T.Ziyaeddin Cad. No:24 Selçuklu/ KONYA / TÜRKİYE
The complaints reached us from every communication channel is recorded and every request is evaluated as an opportunity for development.

Requst Record Process

Every customer complaint recorded by customer representatives and evaluated. Complaint tracking number is sent to our customers regarding complaint is recorded. Every personal information that you’ve shared with us protected according to privacy policy.

In-depth Research and Briefing

Complaints are evaluated by customer representatives who is expert in that subject. Ensuring customer satisfaction at first contact is our main goal. Other complaints that couldn’t be solved at the first contact and needs in-depth research and field survey, gets dealt by higher level experts. After analysy of acquired data, complaint is solved by making determinations based on the information at the hand. While this investigation is ongoing, every related department gets informed regarding the situations.
Info about the solution will be sent to your contact information that can be found at your feedback record. If any determination or solution can’t be found in timely manner, you’ll be informed about the details about internal process that we’re running for reaching the best solution.

Finalization and Response

Answering our customer’s requests are one of main goals of our organization. Every complaint gets evaluated objectively, fairly and customer centered. Whenever our customer is satisfied with the information or solution got, we finalize the complaint record.

Constant Improvement

We revise our processes with corrective and preventive actions (capa) to prevent old complaints never gets repeated.
Our product and service quality reviewed and improved constantly in Customer Complaint Management System. When there is a repeated complaint or problem, main reason gets searched by root cause analysis and needed improvements made to be sure that the problem won’t repeate again.

Your opinions are important for us…
Thank you for your contributions to our service perfection

  • SURVEY SERVICES
  • INSTALLATION SERVICES
  • PERIODIC MAINTENANCE SERVICES
  • CALIBRATION SERVICES
  • UST-AST TANK CLEANING SERVICE
  • INFRASTRUCTURE WORKS
  • ACOUSTIC LEAK DETECTION TEST WITH CAM CONTROL
  • DIRTY FIELD SOIL REHABILITATION AND CLEANING
13781 LOKASYON
459 ÇAĞRI
63 ÇAĞRI KAYDI
87 SERVİS
71 ÜLKE
227 SERVİS ÇALIŞANI

444 MPSN | Guaranteed, Instant Service…

Mepsan Call Center, consists of field experienced and specially trained team. The team uses the call center software developed by MEPSAN R&D department for providing most suitable responses to requests and ensuring customer satisfaction. This infrastructure software gives ability of instant field service tracking and directing the closest one in the best way possible for fast and permanent solution.

SERVICE NETWORK

SERVICE NETWORK

NON-STOP SERVICE ALL-AROUND TURKEY…

Transportation, delivery, installation and activation of the products along ensuring that the products are working correctly on the field with expert teams has utmost importance for us.

Mepsan After Sales Service,

Determine the problem and focus on it

Solving problems by providing solutions to the problems,

We’re providing service 7/24 in order to ensure operation efficiency uninterruptedly and resolutely

Our expert technical team, giving advise and technical support to our customers for efficient and healthy usage of their products by providing a professional service for all of our equipments.

CALL CENTER

CALL CENTER

We’re working within the scope of ATEX, MID, TSEN ISO 14001, TSEN ISO 9001, TS 18001, ISO 27001 and TS ISO 10002 standards which certificates owned by limited number of firms in the field, to show that our quality policies has validity on our practices too.

Mepsan Call Center who works with public instutions and different private sector firms from different fields, offers fast and simple solutions to our customers with the work it’s done and powerful infrastructure.

444 67 76 ( 444 MPSN ), you can reach us by our corporate communication phone number. You’ll enjoy being privileged as a Mepsan customer with our minimal standby periods on the phone.

(There is a fixed fee for calls. Our free call center number is: 0850 727 87 26 )

Exemplification studies are on for improving our staff to offer better service in our training center while R&D department empowering the Mepsan Call Center software by new improvements.

Constant audits on Call Center done by Quality Control department. Requests and complaints forwarded to our Call Center being analyzed and reported to Quality Control department. Our aim is minimizing fault percent and analyze the data for improve the service we offer to our precious customers.

We’re providing benefit to our customers by offering fast, flexible and simple solutions with minimal costs thanks to our dynamic and expert team. We’re offering not only Call Center service but any kind of solution to you, 7/24. Thus, we’re helping you to focus on just your job. We’re caring about your feedback and happy to hear from you. We’re online every-time, waiting for your feedback

MEPSAN
GUARANTEE & GUARANTEE+

Our product warranty provides durable and high quality usage opportunity. Have your products maintained by authorized services and enjoy your warranty advantages.

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GUARANTEE

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GUARANTEE +

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MEPSAN IS THERE FOR YOU, NO MATTER WHERE YOU ARE

GLOBAL CUSTOMER SUPPORT

Transportation, delivery, installation and activation of the products and ensuring that the products are working correctly on the field by our expert teams has the utmost importance for us.
Be the part of Mepsan transformation…